At Vaishalya Wellness, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how Vaishalya Wellness collects, uses, stores, protects, and may disclose personal information when you visit or use our website, contact us, request information, enquire about our rehabilitation and wellness programs, or otherwise interact with us through our online channels.
Vaishalya Wellness is a unit of Asha Bhupender Charitable Trust and operates as a rehabilitation and wellness center in Palampur, Himachal Pradesh.
By using our website or providing your information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with our website and services, we may collect certain information that can identify you or be associated with you.
1.1 Information You Provide Directly
When you contact us, request a consultation, submit an inquiry, request a callback, communicate with us through WhatsApp, email, telephone, or other available channels, we may collect information such as:
- Full name
- Telephone/mobile number
- Email address
- Location or city
- Information about the person for whom assistance is being requested
- Details provided in an enquiry or consultation request
- Information regarding treatment or rehabilitation requirements that you voluntarily choose to provide
- Other information you voluntarily submit to us
Please avoid submitting unnecessary sensitive medical or personal information through general website forms.
1.2 Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, depending on the technologies used on the website. This may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Website pages visited
- Date and time of access
- Referring website
- General geographic information
- Website interaction and usage information
- Technical information relating to website performance and security
This information may be collected through server logs, analytics tools, cookies, pixels, or similar technologies.
2. How We Use Your Information
We may use the information we collect for legitimate business, operational, communication, and service-related purposes, including:
- Responding to your inquiries
- Contacting you regarding a consultation or requested callback
- Providing information about our rehabilitation and wellness programs
- Understanding your requirements before an admission or consultation
- Communicating with you regarding the services you have requested
- Coordinating appointments or consultations
- Improving our website and user experience
- Understanding website usage and visitor trends
- Maintaining website security
- Detecting and preventing fraudulent, abusive, or unauthorized activity
- Maintaining internal records
- Complying with applicable legal and regulatory obligations
- Protecting the rights, safety, and property of Vaishalya Wellness and others
We will process personal data only for lawful and appropriate purposes and in accordance with applicable privacy and data protection requirements.
3. Health and Sensitive Personal Information
Because Vaishalya Wellness provides rehabilitation, addiction recovery, mental health, counseling, and wellness-related services, visitors may voluntarily provide information relating to health, treatment needs, substance use, mental health, or other sensitive matters.We treat such information with particular care.
Health-related information should only be provided when it is necessary for your inquiry, consultation, treatment, or another legitimate purpose.
Information submitted through a general website contact form, email, WhatsApp, or similar communication channel may not have the same security and confidentiality protections as information maintained within our formal clinical or treatment records.
For this reason, please do not submit highly sensitive medical information through a general inquiry form unless our team specifically requests it.
Where you become a resident or patient/client of Vaishalya Wellness, additional privacy, confidentiality, medical records, and consent practices may apply to information collected as part of your care.
4. Legal Basis for Processing Personal Data
Depending on the circumstances and applicable law, we may process personal information based on:
- Your consent
- Your request for information, consultation, or services
- Legitimate and lawful operational purposes
- Compliance with applicable legal or regulatory obligations
- Protection of individuals, property, or the security of our services
- Other lawful grounds permitted under applicable law
Where consent is required, we will seek it appropriately.
Where applicable, you may withdraw consent in accordance with the process described by us. Withdrawal of consent will not affect processing that was lawfully carried out before withdrawal.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve functionality, understand visitor behavior, maintain security, and analyze website performance.
Cookies may help us:
- Remember certain preferences
- Understand how visitors use the website
- Measure website traffic
- Improve website performance
- Analyse marketing effectiveness
- Maintain security and functionality
Third-party services used on the website may also place cookies or similar technologies on your device.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
6. Analytics and Website Performance
We may use analytics and similar technologies to understand how visitors interact with our website.
Such technologies may collect information such as:
- Pages visited
- Time spent on pages
- Traffic sources
- Device and browser information
- Approximate geographic information
- Interaction with website elements
Analytics information helps us understand website performance and improve our content and services.
Where third-party analytics services are used, their processing may also be subject to their respective privacy policies and terms.
7. How We Share Personal Information
We do not sell or rent your personal information as a source of commercial mailing lists.
We may share personal information where reasonably necessary for legitimate purposes, including with:
Service Providers
We may use third-party service providers for services such as:
- Website hosting
- Website maintenance
- Email delivery
- Communication and messaging
- Analytics
- Website security
- Technical support
- Information technology services
Such providers may process information on our behalf to provide their services.
Professional and Healthcare Personnel
Where necessary to provide the requested services or treatment, relevant information may be shared with authorized healthcare professionals, counselors, psychiatrists, doctors, nurses, or other members of the care team, subject to applicable confidentiality and legal requirements.
Legal and Regulatory Authorities
We may disclose information where required or permitted by applicable law, court order, legal process, or governmental or regulatory requirement.
Protection of Rights and Safety
Information may be disclosed where reasonably necessary to protect the safety, rights, property, or security of Vaishalya Wellness, our residents, visitors, employees, service providers, or other individuals.
8. Third-Party Websites
Our website may contain links to third-party websites, social media platforms, messaging services, or external resources.
Examples may include links to:
- Social media platforms
- Video platforms
- External resources
- Partner or service-provider websites
We do not control the privacy practices of third-party websites.
When you leave our website and access a third-party service, your information may be handled in accordance with that third party’s privacy policy and terms.
We encourage you to review the privacy policies of external websites before providing personal information.
9. WhatsApp and Other Communication Channels
Our website may provide the option to contact Vaishalya Wellness through WhatsApp or other communication platforms.
When you use such services, information may be processed by the relevant third-party platform.
Your use of these communication services is also subject to the applicable terms and privacy policy of the third-party provider.
Please exercise appropriate caution when sharing sensitive personal, medical, or treatment-related information through messaging platforms.
10. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.
Security measures may include appropriate access controls, secure hosting practices, technical safeguards, monitoring, and administrative procedures.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Accordingly, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing requested services, maintaining appropriate records, resolving disputes, complying with legal requirements, and protecting our legitimate interests.
The length of time information is retained may depend on:
- The nature of the information
- The purpose for which it was collected
- Whether you continue to use our services
- Legal and regulatory requirements
- Record-keeping obligations
- Security and dispute-resolution requirements
When personal information is no longer reasonably required, it may be securely deleted, anonymized, or otherwise disposed of in accordance with applicable requirements.
12. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information.
These may include the ability to:
- Request information about personal data processed by us
- Request correction of inaccurate or incomplete personal information
- Request deletion of personal information where applicable
- Withdraw consent where processing is based on consent
- Request information regarding how your personal data is processed
- Raise a complaint regarding the handling of your personal information
- Exercise other rights available under applicable data-protection laws
Requests may be subject to applicable legal requirements, verification procedures, and legitimate limitations.
We may need to verify your identity before responding to a privacy-related request.
13. Withdrawal of Consent
Where we process your personal information based on your consent, you may request to withdraw that consent, subject to applicable law.
Withdrawal of consent will not affect the legality of processing that took place before the withdrawal.
If you wish to withdraw consent or stop receiving a particular type of communication, please contact us using the contact details provided below.
Certain information may need to be retained where required by law or where another lawful basis for processing applies.
14. Children’s Privacy
Our website is intended primarily for adults seeking information regarding rehabilitation, addiction recovery, mental health, counseling, and wellness services.
We do not knowingly seek to collect personal information from children through general website inquiries.
If you believe that a child has provided personal information to us without appropriate consent or authorization, please contact us so that we can review the information and take appropriate action.
15. Marketing Communications
If you voluntarily provide your contact details and consent to receive communications, we may contact you regarding relevant information, services, updates, or resources.
You may request to stop receiving non-essential marketing communications at any time.
Service-related or legally required communications may still be sent where necessary.
16. Data Protection for Residents and Clients
If you become a resident, patient, or client of Vaishalya Wellness, additional policies, consent forms, admission documentation, clinical procedures, and confidentiality requirements may apply.
This Privacy Policy primarily describes how we handle information on our website and across our general digital communication channels.
Where there is a specific privacy policy, consent form, clinical record policy, or other document governing treatment-related information, that document may apply to the relevant information and circumstances.
17. International Data Transfers
Some technology or service providers used by websites may process information from locations outside India.
Where personal information is processed or transferred across jurisdictions, Vaishalya Wellness will take reasonable steps to do so in accordance with applicable law and, where appropriate, contractual or organizational safeguards.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our services
- Website functionality
- Technology
- Data-processing practices
- Legal or regulatory requirements
- Privacy and security practices
When we make changes, the updated version will be published on this page with a revised “Last Updated” date.
We encourage visitors to review this page periodically.
19. Contact Us
If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have concerns about how your personal information is handled, please contact us.
Vaishalya Wellness
A unit of Asha Bhupender Charitable Trust
Palampur, Himachal Pradesh, India
Phone: +91 8219474936
Website: Vaishalya Wellness
For privacy-related inquiries, please clearly mention “Privacy Request” in your communication so that your request can be directed to the appropriate person.
20. Grievance and Privacy Complaints
If you have a concern regarding the collection or use of your personal information, we encourage you to contact Vaishalya Wellness first so that we can review and address your concern.
Please provide sufficient information to help us understand the issue, including the nature of your request and, where appropriate, the information or interaction to which your concern relates.
We will handle privacy requests and complaints in accordance with applicable law and our internal procedures.
Last Updated: September 30, 2026
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